QUESTIONS BEFORE YOU START  BOOKING

QUESTIONS BEFORE YOU START YOUR TRAVEL

“I can’t select my address. What should I do?”

“I can’t find my hotel, how can I specify the hotel that I’m going to?”

For private transfers: The exact address details (street name, number, postcode) of your accommodation will be required at a later stage whilst completing your booking.

“If I want to cancel my booking, what’s your cancellation policy?”

Note that the Gold Protection insurance and the SMS will not be refunded in case you wish to cancel your booking.

“What luggage entitlement will I have?”

Your luggage entitlement is therefore defined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 medium sized suitcases, as well as 4 small hand luggage items. An 8 seater minivan has double the luggage capacity.

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If you wish to bring any extra items, you will be able to select these whilst completing the booking.

If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you to upgrade to a larger one in order to ensure that you have a comfortable and stress-free journey.

“What happens if my flight, train, ship is delayed or if my flight is diverted?”

Train delays: If you have booked a transfer from a train station, the driver will wait for 20 minutes from the scheduled pickup time indicated on your booking voucher. Train delays aren’t monitored.
Ship delays: If your ship is delayed, please contact us at least 2 hours before the scheduled pickup time indicated on your booking voucher. We will try to reschedule your transfer or refund you in full for the unused service. The driver will wait for 20 minutes from the scheduled pickup time.
Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling any of the emergency numbers on your booking voucher to inform us about your new arrival details. Should you be arriving at the airport by bus or train, the driver will wait a maximum of 20 minutes from the arrival time you advise our Customer Service team. Should you arrive by plane we will monitor the new arrival flight and wait for you accordingly, subject to availability.

“Where will I meet my driver?” 

For transfers from a port or train station, we will always pick you up at the nearest meeting point available. We will communicate your exact meeting point on the pickup instructions of your booking voucher.

For transfers from your accommodation, the driver will wait for you at the reception or outside the building.

“If I want to cancel my booking, what’s your cancellation policy?”

“Do I need to confirm my booking with you after I get my booking confirmation?”

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